At Touta, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a straightforward return and refund policy.
1. Return Period
You may return items within 30 days of receiving your order. To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached.
2. How to Initiate a Return
To initiate a return, please contact our customer service team at support@touta.com with your order number and the reason for the return. We will provide you with instructions on how to return your item.
3. Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
4. Non-Returnable Items
Some items are non-returnable, including gift cards and items marked as final sale. Please check the product description for details.
5. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item.
7. Contact Us
If you have any questions regarding our Refund and Return Policy, please reach out to us at support@touta.com.
